Archive for November, 2009

Health Marketing Success Plan: FAIL

Sunday, November 22nd, 2009

Health Marketing Success:  FAIL!

 

Let me tell you about Manny Pacquiao.  If you’re a boxing fan, you know who this guy is.  If you’re not, listen – his story is a story for more than just boxers.  It’s a great story for marketers.

 

Today, Filipino boxing phenom Manny Pacquiao is considered one of the top boxers . . . perhaps ever. 

 

Said ESPN boxing commentator, Dan Rafael, about the decisive victory Pacquiao had over Ricky Hatton that crowned him king: “With one thunderous left hand, Manny Pacquiao smashed his way into boxing immortality.”

“Anyone doubt his pound-for-pound No. 1 perch now? Shoot, anyone doubt his place as one of boxing’s best ever?” demanded Rafael.

 

Pacquiao’s slated for the boxing Hall of Fame and boxing fans are salivating to see him lined up with all-time great former WBC welterweight champion “Pretty Boy” Floyd Mayweather who’s never lost a fight.

 

But what not a lot of fans know is that in his first two fights, Pacquiao was knocked out cold.  Twice in a row.  Even the guys in his corner were shaking their heads, advising him to get out of fighting professionally.  Telling him, this isn’t for you.

 

But did Pacquiao take that advice?  No, instead he took those two knockouts as lessons to apply.  He applied them well and developed consummate focus, quick defense, determination not to get punched out again . . . and a mean left hand that is feared around the world.

 

There are two lessons here:  One, don’t take failure at face value.  It can teach you and spur you to do better.

 

And two, fail fast and early.  Failures are not only lessons, but the best lessons ever.

 

When I started copywriting, I was thrilled to rope in a major client within my first year.  But instead of a project that I could crow about, I ended up with just a kill-fee.  After reviewing the 8-page letter that I had labored over, the client told me, “Maybe copywriting isn’t for you – you need to go back and study letter-writing.”

 

I had stuck in every fact and figure I could find and left out the craft. 

 

Now, I could have taken his advice. However, instead I let those words resonate with me.  I had thought I was a good writer.  But I had just been soundly knocked out in my opening round.  I had to recheck my perspective and work even harder to learn the particular ins and outs of copywriting.

 

I pored over that failing letter over and over again.  And studied a slew of master copywriters with even more intensity. 

 

And I wrote and I wrote and I wrote.  I used that early failure to get even better.

 

 

As successful marketers from Michael Masterson to Gary Scott will tell you, the best thing you can do to succeed is to fail.  Fail a lot, fast and early on.

 

Failure is going to teach you.  For direct response marketers it’s an easy lesson.  With the attention to response rates and testing, you can tear those failures apart and use each dismal run to learn and improve.

 

In fact it’s one of the questions I ask my clients when starting on a new project:  What pieces have not done so well? What marketing pieces do you not like?  Why? 

 

And there’s another reason to get comfortable with some failure – it gets you unstuck.

 

I know from experience how easy it is to get trapped in reading every single book, blog and PDF on a topic.  Musing.  Ruminating.  Worried about making the wrong move, doing the wrong thing.

 

No, rarely are you going to get success right out of the gate.  The point is to get experience.  And only by getting into the thick of things can you get some. 

 

Because really, consider this: If you’re so busy developing your unique selling proposition, how can you fit into everyone else’s marketing plan and observations?  By getting out there and trying things out with your specific product, your specific market, you’ll get feedback on what works specifically for your business.

 

Sure – study, read, look around.  That’s only smart.  But get out there and do something.  Fail!  Fail a lot and fast.  Fail in small, smart increments.  And then learn from your failures and go on to succeed.

 

Manny Pacquiao did . . . I’m working on it – building success off of my failures every day.

 

How about you?

Your Website: Starting at Home

Saturday, November 21st, 2009

We’ve just finished painting the house, fixing up the barn and raking the yard.  Our house is looking pretty good these days.  And I just put a whole pile of nice dry leaves in the chicken coop (much to the consternation of the chickens who thought it was a herd of foxes and hawks combining forces)

It’s really nice to pull in the driveway and see things in (relative) order.

However, I was brought up short by my virtual home . . . and its need for some TLC.

See, it’s easy to get excited about the traffic you can drive to your website with social marketing.

I’ve already seen an increase in activity since I’ve stepped up my presence on LinkedIn and even tweeted a bit.

But then what . . .?

What do they do when they get to your website – your home?

Thanks to a couple kind visitors, I found out that my website had several broken links and some squirley publishing problem that my software support person had to send me a video about to fix!  Which led me to examine my analytics closer and try to figure out what’s happening for my visitors.

I want them not just dropping by, but leaving their calling card.  Hey, even giving me a call for my copywriting/ marketing services or grabbing a great course off my website.

So, with all this getting busy in the social marketing sphere, I’ve realized I need to go back to basics, too.  I’d like to be spending my weekend unlocking the secrets of Twitter.  But I’ve decided to refocus on home base.

 Here’s what I’m looking at for starters:

  1. Fix those broken links.  Can’t invite people into a condemned home.
  2. Think carefully about the different paths my visitors are taking . . . and what I want them to take.
  3. Look at my website and ask myself for each page, what do I want my visitor to do here?  Each page is an opportunity to convert – the question is to what?
  4. Revise copy, design, links to get my visitors on these paths.
  5. Then, get back on Twitter and unlock its secrets.

Pam Foster, web-writing queen, has put together a great web copy checklist that I’m certainly going to put to use for my own web site . . . as well as my clients’.  You might like to take a look at it.  It’s superb.

http://www.awaionline.com/2009/11/client-friendly-web-copy-checklist/

So get engaged with social marketing – it’s a great way to build a buzz and get some traffic.

But make sure they don’t just come swerving through your house like a bat out of hell.  Give them some direction, serve some tea and cookies and encourage them to linger for a while and sign the guest-list at the very least.

What do you have on your website checklist?

Curry powder, jerk seasoning and venturing into social marketing

Tuesday, November 17th, 2009

I couldn’t say no. 

In his eyes was the look of absolute delight mixed with mastery that comes with creation. And in his fist – a bottle of jerked seasoning, poised to pour into the bubbling curry below.

I’m holding my breath – hoping that this experiment will yield edible results.  At the same time, I’m desperately praying that some Caribbean cuisine maven won’t break through my door and confiscate my spice drawer.

You see it’s Sunday night and like many a Sunday, I roped one of my children into cooking dinner with me.  It gives us a little special time together and hopefully they’ll gain some cooking skills along the way.  (I’m planning retirement from dinner duty in a few years).

But it’s a two-way street.  In exchange for engagement, I’ve got to brave their creative input.  That’s what keeps them interested.  And in the case of my son, who doesn’t really like chicken curry, I’m hoping it will help him develop more of a taste for it.

Sure, I exercise a little control – set the menu or approve one they come up with, moderate the jerkiness factor and I even plop a few raisins in after the “head chef” has left the kitchen.

But ultimately I’ve relinquished some control, hoping for some good results in the long-term.

It’s the same thing with social marketing. 

I started this blog (along with some tweeting and linked-in activity) with some trepidation but plenty of high hopes as well.   Which I think is the case for most marketers, given what I’m seeing and hearing.

Social marketing holds enormous potential for transforming marketing by engaging customers at a whole different level.  As some companies can vouch, it has the potential to rocket your business upwards.

But you have to give up a little control. 

Sure, set the menu, be adamant about a few basic ingredients and sprinkle raisins on your own reconnaissance while the dish simmers. 

But invite your customers to add some flavor of their own inspiration.

Of course you may end up with some dreck you’d rather put in the trash. 

If it goes like my jerked chicken curry, you might be pleasantly surprised by some amazing new concoction.  My son ended up cleaning his plate!

I’m willing to see what happens . . . How about you, what’s your expectations/experience?